1. After sales service commitment
Our company's product quality policy is to promote management, produce high-quality products, and provide high-quality services. Satisfy user needs with high-quality products. For many years, our aim has been to win the trust of a large number of customers. Therefore, our company makes the following commitments to product quality and after-sales service:
1. Pre sales service
(1) Warm reception of user visits, quick handling of user calls, letters, faxes, and other inquiries.
(2) During the user selection stage, we welcome users to visit our company for inspection. Our company is willing to provide technical information related to the product and provide various technical consultations and answer user questions in a timely manner. If the user needs it, our company will help users who are not familiar with the product to choose the most suitable product, correct specifications, and models.
2. In sales services
(1) After the contract is signed and takes effect, users are welcome to visit our company for inspection and supervision. Our company will actively cooperate and provide convenience for the inspection and supervision personnel in both work and life. Our company will actively adopt and take timely improvement measures for the reasonable opinions on the manufacturing quality of electrical products raised by the user's dispatched personnel.
(2) Strictly follow the technical requirements of the contract and relevant national standards to organize production, ensure quality and quantity, and deliver on time.
(3) Before the product leaves the factory, according to user requirements, notify users to send personnel to participate in the inspection. Our company will provide convenience for the personnel sent by users in terms of life and work, and can provide free training to users.
(4) Before the product is shipped, our company will notify the user and provide them with detailed technical information about the product, including sample information, product quality certificate, factory inspection report, shipping list, installation and operation instructions, and relevant documents for equipment maintenance.
(5) When shipping goods, they can be picked up by the user or transported by our company according to their requirements. If the goods are damaged or damaged due to our transportation reasons, our company will send personnel to handle it in a timely manner until the user is satisfied.
(6) The goods will be shipped to the user's site. If the user requests, our company will send personnel to participate in the inspection together, and at the same time, we will provide free training to the user on the installation, use, maintenance, and other knowledge of electrical equipment.
(7) If the user requests early supply due to tight schedule or other special circumstances, our company will respond to the user's urgent needs, make special arrangements, prioritize production, and make every effort to meet the user's requirements.
3. After sales service
(1) Our company implements a 24-hour after-sales service system, which means that upon receiving a notification from the user that after-sales service is required, our company guarantees to respond within 3 hours and dispatch dedicated technical personnel to the site within 24 hours to troubleshoot equipment faults
(2) Our company provides quality inspection certificates, certificates of conformity, and other relevant information from the manufacturer for the selected materials and main accessories, and is responsible for them for life. If there are any quality problems with the products during the reasonable use period (for parts that have not yet expired or within 36 months after repair or exchange), after confirmation by both parties, it is our company's responsibility. Our company is responsible for free and proper handling, exchange, or return. The quality issue is caused by user responsibility, and our company will actively assist in solving it and strive to meet user requirements. And ensure timely provision of technical support and equipment